FAQ
Frequently Asked Questions
1. Where are your chef knives made?
Our chef knives are exclusively crafted by skilled artisans in Japan, where the tradition of knife-making dates back centuries. We take pride in sourcing our knives directly from renowned workshops and individual craftsmen who uphold the highest standards of quality and craftsmanship.
2. What materials are used in the production of your knives?
We use premium-quality materials such as high-carbon stainless steel, traditional Japanese carbon steel, and Damascus steel for our knife blades. Our handles are crafted from a variety of materials including natural woods, composite materials, and premium synthetic materials, ensuring durability, comfort, and aesthetic appeal.
3. How should I care for my Japanese chef knife?
To maintain the performance and longevity of your Japanese chef knife, we recommend handwashing with mild detergent and drying thoroughly after each use. Avoid harsh detergents, abrasive scrubbers, and prolonged exposure to moisture. Additionally, regular honing and occasional sharpening will help maintain the sharpness of the blade.
4. Do you offer customization or engraving services?
At this time, we do not offer customization or engraving services. However, we continuously strive to expand our product offerings and enhance the shopping experience for our customers. Please feel free to contact us with any specific requests or inquiries, and we will do our best to accommodate your needs.
5. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your chef knife, you may return it within 14days of receipt for a full refund or exchange, provided that the knife is unused and in its original packaging. Please refer to our Returns & Exchanges policy for more information.
6. How can I contact customer support?
Our dedicated customer support team is here to assist you with any questions, concerns, or inquiries you may have. Please reach out to us via email at chef_partners@naver.com or through our Contact Us page, and we will respond to your inquiry promptly.
Thank you!